Join our Team!

Founded in 1968, ProTELEC has become an industry leader in security and safety. Through the efforts of a dedicated and loyal staff, strong products, and professional service, we have grown to be one of the largest independent alarm installation and monitoring stations in Western Canada. If you are looking for an exciting career, competitive compensation and benefits, and are looking to be on a team of driven professionals dedicated to superior customer service, ProTELEC may be the right fit for you.

If you do not see any current opportunities available, we still want to hear from you!

Please feel free to forward your resume and cover letter, indicating opportunities you may be interested in, to careers@protelecalarms.com

Administrative Assistant

ProTELEC Systems Ltd. – Winnipeg, MB

Full-Time, Permanent

The duties and responsibilities of this position are generally outlined below. The duties and responsibilities are subject to change, at the sole discretion of the Company, and are outlined as follows:

 Administrative Support: 

  • Arrange/schedule pre-install/on-site kick off meetings and debrief meetings (as required) for installs.
  • Ensure/follow-up on project forms that need to be completed (work permits, safety, clearance etc.)
  • Scheduling inspections
  • Creating install packages for all work orders
  • Communicating the schedule and project details to Installer Support & Data Input/Verification Specialist for account creation/adjustment/testing schedule
  • Assisting in closing project files by uploading all verification packages, installers’ reports/pictures
  • Coordinating all administrative activities to ensure efficiency while maintaining compliance with company policy.
  • Responsible for ensuring Salespeople and accounting complete ongoing accounts receivable tasks – follow ups, tracking, and reminders.
  • Preparing and issuing client invoices and relating billings
  • Converting hard copy text to electronic format.
  • Providing administrative support as required
  • Undertaking special projects as required
  • Any other duties as needed.

Requirements & Competencies

  • Ability to work in a fast-paced environment and work on tight deadlines.
  • Excellent oral and written communication
  • Excellent organizational and time management skills
  • Excellent interpersonal skills
  • Proven self-starter, but able to work as a team.
  • Reliable
  • Ability to pass a Criminal Record Check
  • High School Diploma
  • Administrative Assistant Experience required
  • Quick Books Experience an asset
  • Excellent Microsoft Office Skills

 

 

Senior IT Tech

ProTELEC Systems Ltd. – Winnipeg, MB

Full-Time, Permanent

The duties and responsibilities of this position are generally outlined below. The duties and responsibilities are subject to change, at the sole discretion of the Company, and are outlined as follows:

Technical Support, Information Systems & Technology Applications

The IT Technical Support Representative works with customers, ProTELEC/Servo Installers and Service Technicians to resolve issues with alarm panels, card access systems, DVRs, NVRs, Phone Apps. IT Technical Support Representative will also work with Installers and Service Technicians to provide programming and testing support.IT Technical Support Rep will be involved in the project build/design with the Sales rep and project management to integrate the security system into the customers’ network.

Responsibilities

  • Identifies, troubleshoots, and resolves hardware, software and network related problems encountered by end users.
  • Understand alarm receivers, alarm automation software, PBX software.
  • Running reports out of automation software through REST API
  • Script programming, batch reports
  • Working knowledge of Windows, Linux, Firewalls, Networking
  • Provide support to the service technicians and installers on IT-related issues, such as providing alarm receiver or networking information.
  • Performing routine maintenance on server, computers, phones, alarm receivers.
  • Tracks issue resolution identifies patterns of failure, research bug fixes and implements solutions, communication with manager regarding unresolved problems.
  • Documenting internal infrastructure changes and routine maintenance.
  • Analyze bugs in systems and application software; research and tests possible solutions and implements solutions.
  • Understanding alarm panel programming, card access programming, through programming at the keypad or remote programming through downloading software.
  • Provide knowledgeable technical support to ProTELEC/Servo customers on Phone apps, alarm panels troubles, communications troubles, card access software/hardware.
  • Work with ProTELEC sales, Project Management and customers IT department to integrate the security system into the customers current network environment.
  • Testing new products with alarm receivers and automation, provide documentation.
  • Providing on-call phone support to the 24-hour portion of business on a rotating basis.
  • Working on IT-related special projects as assigned by the Monitoring Operations Manager.
  • Various other duties as needed

Candidates are encouraged to submit their resume to Shaye Hartle at Shartle@protelecalarms.com or careers@protelecalarms.com

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.