Join our Team!
Founded in 1968, ProTELEC has become an industry leader in security and safety. Through the efforts of a dedicated and loyal staff, strong products, and professional service, we have grown to be one of the largest independent alarm installation and monitoring stations in Western Canada. If you are looking for an exciting career, competitive compensation and benefits, and are looking to be on a team of driven professionals dedicated to superior customer service, ProTELEC may be the right fit for you.
If you do not see any current opportunities available, we still want to hear from you!
Please feel free to forward your resume and cover letter, indicating opportunities you may be interested in, to careers@protelecalarms.com
CALL CENTRE, CENTRAL STATION ALARM OPERATOR
As a Call Center, Central Station Alarm Operator, your main responsibility is to process incoming alarms and answer all related incoming phone calls. As an alarm-monitoring operator, you are considered our main workforce of the Monitoring Services Department. We expect you to take an interest in all aspects of ProTELEC and you must be aware of all company policies regardless of department or division. As a team member, we expect that you show any interest in all matters of the central operation and that your knowledge of the equipment and company policies be equal to that of a supervisor.
Core responsibilities:
- CheckMate Alarms
- Elevator Alarms
- DICE Alarms
- SafetyNet Alarms
Work Conditions and Physical Capabilities – Work under pressure, attention to detail, tight deadlines, overtime, manual dexterity, fast-paced environment, sitting (sit-stand desks available)
Personal Suitability – Excellent written communication, organized, flexibility, effective interpersonal skills, values and ethics, team player, excellent oral communication, client focus
Security and Safety – Criminal record check
Hours of work:
Full-time includes days/evenings/weekends
Monday – Friday 4:00 pm – 11:30 pm
Due to the 24/7 nature of this department, flexibility is essential
Requirements:
- Minimum 2 years’ Customer Service experience
- Call Center experience is Considered an Asset
- Previous Experience in an Alarm Monitoring Station is considered an asset
- Non-Violent Crisis Intervention is considered an asset
Job Type: Full-time