Tired of Delayed
Service and Unresponsive Support?
If your commercial security provider has changed hands or changed how they operate, you’re not alone. Many Western Canadian businesses are rethinking their partnerships after experiencing longer response times, unfamiliar contacts, and a lack of local accountability.
Thinking About a Better Security Partner?
Make the Move to ProTELEC—Where Commercial Security Is Done Right
We’re local, responsive and built for business.
For over 55 years,
ProTELEC has been the trusted name in commercial security and safety,
offering unparalleled expertise and a commitment to prevention.
ULC-Certified 24/7/365 Monitoring
Our local in-house, ULC-Certified Emergency Monitoring Centre provides constant, expert oversight. We don’t outsource, ensuring tailored protocols and rapid response (fire <1 min, burglary <2 min).
Decades of Trusted Partnership
As a Western Canadian family business since 1968, more than 46% of our customers have been with us for 15 years or more, and 1,000 commercial customers have trusted us for over 25 years. We build long-lasting relationships.
Direct Access & Responsive Support
Prompt service means you won’t wait weeks for service. Clients receive personal cell numbers for company owners and dedicated Account Managers, ensuring fast, knowledgeable support without delays.
Prevention-First Philosophy
Our value begins with preventing incidents. We offer proactive security solutions built around “Rings of Protection” for preemptive response, not just reaction.
Uninterrupted Communication Redundancy
Multiple layers of redundancy (UPS, generator, multiple internet/phone providers, proprietary radio) ensure your alarm signals always reach us, even during outages.
Comprehensive Reporting & Audit Trails
From security events to health & safety incidents, our systems provide detailed, time-stamped records for compliance, accountability, and operational insights.
Explore Our Core Service Offerings
Tailored solutions to meet the diverse needs of business and industry.
- Integrated Security & Access
- Proactive Video Monitoring
- Employee Safety
- Fire & Environmental
- Reporting & Support
Unified Alarm & Access Control for Business Facilities
Gain real-time control over who enters your buildings and when. Our integrated system combines intrusion detection with access control for centralized management and reduced administrative burden.
- Adjust Access Rights: Easily add, remove, or modify user access to specific areas from one app or web portal.
- Remote Management: Arm/disarm systems, lock/unlock doors remotely.
- Automated Reports: Generate custom arrival/departure logs and access patterns.
- Push Notifications: Instant alerts for intrusions, unauthorized entry, or environmental conditions.
- Video Intercom Door Control: Visually and verbally verify visitors before granting access.
Proactive Video Monitoring: Preventing Vandalism & Break-ins
Move beyond reactive security. Our video monitoring system actively deters intruders and prevents incidents before they occur, saving your agency from costly damages and downtime.
- Perimeter Deterrence: Alarms sent to EMC, cameras flash, and speakers issue warnings when intruders enter established perimeters.
- Visual Verification: Trained operators visually verify intrusions and monitor in real-time.
- Rapid Dispatch: Guard service dispatched if intruders remain; police dispatched for video-verified break-ins.
- Long-Term Savings: Prevents physical damage, reducing repair costs and insurance claims.
Comprehensive Employee Safety: CheckMate & SOS Pendant
Protect your lone workers and those in high-risk situations with automated safety checks and immediate emergency response tools, ensuring compliance and peace of mind.
- CheckMate Working Alone: Automated safety checks (app, web, SMS, voice) with 24/7 monitoring and multi-step escalation for missed check-ins.
- Emergency Button & SafeWalk: Instant alerts to EMC with GPS location for immediate assistance.
- CheckMate SOS Pendant: Wearable device with emergency button, automatic fall detection, GPS tracking, and hands-free two-way communication for critical medical emergencies.
- Compliance: CheckMate meets provincial “Working Alone” regulations; no extra hardware/software required.
ULC Fire & Environmental Systems Monitoring
Protect your critical infrastructure and assets from fire, water damage, and environmental threats with 24/7 ULC-certified monitoring and rapid response.
- ULC Fire & Sprinkler Monitoring: Direct notification to fire department within 30 seconds; monitors trouble alarms, supervisory alarms, waterflow, low pressure, and gate valve alarms.
- Water Flow Monitoring: 24/7 cellular-connected sensors detect leaks, ruptured pipes, and provide real-time water usage insights to save costs.
- Environmental Monitoring: Includes temperature (low/high), humidity, power failure, and poisonous gases.
- ULC-S561 Compliance: Certified to issue ULC-S561 Certificates for fire monitoring.
Streamlined Reporting & After-Hours Support
Automate incident reporting and extend your business’s customer service with efficient, branded after-hours call centre solutions, reducing administrative burdens and ensuring continuous vigilance.
- Health & Safety Reporting System: Accessible 24/7 via phone or online; seamless recording, customizable, instant alerts to key contacts, secure dashboard with event history.
- After-Hours Call Centre Services: Calls answered within two rings with zero hold time; customized branded greetings; SMS alerts with call details to on-call personnel; automatic escalation if not acknowledged.
- Insightful Dashboards: Secure client dashboards provide concise summaries and searchable event history for all monitored activities.
Tailored Solutions
ProTELEC’s solutions are tailored to your specific industry and location to enhance safety, security, and operational efficiency.
Serving Western Canada
We proudly serve commercial clients across:
-
- Manitoba
- Saskatchewan
- Alberta
- British Columbia
Whether you operate a single site or multiple locations, we tailor our solutions to your business and your region.
Make the Move to Western Canada’s Most Trusted Commercial Security Provider
Join thousands of businesses who rely on ProTELEC and discover what dependable, locally owned protection really feels like.
Let’s talk.
We’ll review your current setup, align with your goals,
and deliver a security strategy tailored to your business, with the responsiveness
and reliability Western Canadian operations demand.
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