Comprehensive
Security & Safety for Government Departments
ProTELEC provides integrated alarm monitoring, advanced security systems, and robust employee safety solutions to protect your public servants, facilities, and critical operations.
Addressing Government’s Unique Challenges
Government agencies face complex security, safety,
and operational hurdles that demand specialized, reliable solutions.
Fragmented Security
- Separate alarm & access systems
- Lack of centralized control
- Inefficient management
Facility & Environmental Threats
- Slow fire department notification
- Unmonitored water leaks/damage
- Vulnerable communication lines
Lone Worker Risks
- Manual check-ins, prone to error
- Delayed emergency response
- Difficulty proving compliance
Administrative Burden
- Time-consuming manual reporting
- Inconsistent incident tracking
- Overwhelmed after-hours support
The ProTELEC Advantage:
Why Partner With Us?
For over 55 years, ProTELEC has been the trusted name in commercial security and safety, offering unparalleled expertise and a commitment to prevention.
ULC-Certified 24/7/365 Monitoring
Our in-house, ULC-Certified Emergency Monitoring Centre provides constant, expert oversight. We don’t outsource, ensuring tailored protocols and rapid response (fire <1 min, burglary <2 min).
Direct Access & Responsive Support
Clients receive personal cell numbers for company owners and dedicated Account Managers, ensuring fast, knowledgeable support without delays.
Uninterrupted Communication Redundancy
Multiple layers of redundancy (UPS, generator, multiple internet/phone providers, proprietary radio) ensure your alarm signals always reach us, even during outages.
Decades of Trusted Partnership
As a Western Canadian family business since 1968, nearly 1,000 commercial customers have trusted us for over 25 years. We build long-lasting relationships.
Prevention-First Philosophy
Our value begins with preventing incidents. We offer proactive security solutions built around “Rings of Protection” for preemptive response, not just reaction.
Comprehensive Reporting & Audit Trails
From security events to health & safety incidents, our systems provide detailed, time-stamped records for compliance, accountability, and operational insights.
Our Integrated Solutions: The Rings of Protection
ProTELEC’s layered approach provides comprehensive security and safety, protecting your government agency from every angle.
How We Protect Your Agency
Perimeter Protection
Secure entry points with video, access control, and sensors.
Interior Protection
Reinforce internal areas with motion and glass break sensors.
Personal Protection
Employee safety with duress buttons, CheckMate, and SOS pendants.
Environmental Systems
Monitor fire, water, temperature, and other critical conditions.
Explore Our Core Service Offerings
Tailored solutions to meet the diverse needs of government agencies.
- Integrated Security & Access
- Proactive Video Monitoring
- Employee Safety
- Fire & Environmental
- Reporting & Support
Unified Alarm & Access Control for Government Facilities
Gain real-time control over who enters your buildings and when. Our integrated system combines intrusion detection with access control for centralized management and reduced administrative burden.
- Adjust Access Rights: Easily add, remove, or modify user access to specific areas from one app or web portal.
- Remote Management: Arm/disarm systems, lock/unlock doors remotely.
- Automated Reports: Generate custom arrival/departure logs and access patterns.
- Push Notifications: Instant alerts for intrusions, unauthorized entry, or environmental conditions.
- Video Intercom Door Control: Visually and verbally verify visitors before granting access.
Proactive Video Monitoring: Preventing Vandalism & Break-ins
Move beyond reactive security. Our video monitoring system actively deters intruders and prevents incidents before they occur, saving your agency from costly damages and downtime.
- Perimeter Deterrence: Alarms sent to EMC, cameras flash, and speakers issue warnings when intruders enter established perimeters.
- Visual Verification: Trained operators visually verify intrusions and monitor in real-time.
- Rapid Dispatch: Guard service dispatched if intruders remain; police dispatched for video-verified break-ins.
- Long-Term Savings: Prevents physical damage, reducing repair costs and insurance claims.
Comprehensive Employee Safety: CheckMate & SOS Pendant
Protect your lone workers and those in high-risk situations with automated safety checks and immediate emergency response tools, ensuring compliance and peace of mind.
- CheckMate Working Alone: Automated safety checks (app, web, SMS, voice) with 24/7 monitoring and multi-step escalation for missed check-ins.
- Emergency Button & SafeWalk: Instant alerts to EMC with GPS location for immediate assistance.
- CheckMate SOS Pendant: Wearable device with emergency button, automatic fall detection, GPS tracking, and hands-free two-way communication for critical medical emergencies.
- Compliance: CheckMate meets provincial “Working Alone” regulations; no extra hardware/software required.
ULC Fire & Environmental Systems Monitoring
Protect your critical infrastructure and assets from fire, water damage, and environmental threats with 24/7 ULC-certified monitoring and rapid response.
- ULC Fire & Sprinkler Monitoring: Direct notification to fire department within 30 seconds; monitors trouble alarms, supervisory alarms, waterflow, low pressure, and gate valve alarms.
- Water Flow Monitoring: 24/7 cellular-connected sensors detect leaks, ruptured pipes, and provide real-time water usage insights to save costs.
- Environmental Monitoring: Includes temperature (low/high), humidity, power failure, and poisonous gases.
- ULC-S561 Compliance: Certified to issue ULC-S561 Certificates for fire monitoring.
Streamlined Reporting & After-Hours Support
Automate incident reporting and extend your agency’s customer service with efficient, branded after-hours call centre solutions, reducing administrative burdens and ensuring continuous vigilance.
- Health & Safety Reporting System: Accessible 24/7 via phone or online; seamless recording, customizable, instant alerts to key contacts, secure dashboard with event history.
- After-Hours Call Centre Services: Calls answered within two rings with zero hold time; customized branded greetings; SMS alerts with call details to on-call personnel; automatic escalation if not acknowledged.
- Insightful Dashboards: Secure client dashboards provide concise summaries and searchable event history for all monitored activities.
Transforming Operations:
Before ProTELEC vs. With ProTELEC
Visualizing the shift from reactive, fragmented systems to proactive, integrated protection and efficiency across government operations.
Before ProTELEC | After ProTELEC
- Fragmented Systems 90%
- 10%
- Lone Worker Vulnerability 85%
- 15%
- Reactive Response 80%
- 20%
- Manual Burden 75%
- 25%
- Compliance Risk 95%
- 7%
Less <——————————-> More
Proven Impact: The City of Courtenay & Beyond
ProTELEC’s solutions deliver tangible results, as demonstrated by the City of Courtenay’s success in modernizing its safety and security.
We recognized that in order to best serve our staff and meet our working alone compliance obligations, we needed a modern solution… CheckMate has proven to be a strong addition to our operations. We’re excited about its potential and the improvements it’s already bringing.
Enhanced Overall Security
Integrated systems provide centralized control and proactive deterrence.
Improved Operational Efficiency
Automation reduces manual workload across security, safety, and reporting.
Robust Compliance & Reduced Liability
Comprehensive audit trails and ULC-certified monitoring ensure adherence to regulations.
Who Benefits Most?
ProTELEC’s solutions are designed for any government department seeking to enhance safety, security, and operational efficiency.