PERSONAL SECURITY DETAIL AT YOUR FINGERTIPS WITH PROTELEC’S ACCREDITED EMERGENCY MONITORING CENTRE
Our Emergency Monitoring Centre was the first in Canada to be TMA (The Monitoring Association) Five Diamond certified. We are ULC (Underwriters Laboratory of Canada) certified and our Monitoring Centre is inspected annually. We are committed to consistent service while continuing to raise industry standards.
We utilize preventative techniques alongside more conventional security tools such as video surveillance camera systems, intruder alarms, thermal video cameras, and access controls. Our Emergency Monitoring Centre is reputable and committed to the protection and security of your business and employees.
24/7 TRAINED EMERGENCY OPERATORS
Providing alarm and security system monitoring services for businesses enables us to deliver highly effective property and personnel protection. We guarantee alarm monitoring service and response by live-operators 24 hours a day, 365 days a year. You will always get a live person and never an automated phone call. Our staff is a dedicated and well-trained team that is always happy to help.
After-Hours CaLL ServiceS
Our monitoring centre also provides tailored 24/7 call centre services, suitable for residential property service request management and emergency notifcations for large organizations. Custom call centre services are also a cost-effective way for service providers to handle after-hours requests, and for construction sites to supplement their security.
Features of our call centre service include:
- Dedicated toll free phone number & company branding
- Guaranteed phone answering within two rings
- Guaranteed no on-hold time
- Trained operators on call 24/7
- Service requests by phone or email
- Customized notification and response protocols
- Comprehensive reporting, including service usage, call volume data and call details