Solving the After-Hours Call Service Problem
Do your customers experience long hold times and often hang up due to their frustrations?
Are you losing business because customers are taking their business elsewhere due to a negative interaction with your current Call Centre provider?
Ensuring that after-hour calls for service are responded to quickly is a challenge for most call centres and it was for ours as well until we blended automation in with our Emergency Monitoring Centre Operator response. We now can guarantee that your customer calls are:
- Answered within 2 rings
- Answered with zero hold time
- Answered with a customized branded response
- Generate an immediate text message notification to the appropriate After-Hours On-Call personnel, with a link to key information from the customer’s call
- All followed up by ProTELEC Operators by phone, if the text message is not acknowledged by the On-Call staff within the predefined timeline
We also provide access to a web portal dashboard that summarizes all received calls. You can review individual call details, including who called, when they called, and why. The dashboard also shows when your on-call staff responded.
The best news is that this service will likely cost you less than you’re paying today!
For more information and a quick, no-obligation quotation, complete the following form and we’ll be in touch.