Customer Support Portal

Customer Support Portal

As part of our continuous effort to provide you with the best possible service, ProTELEC Alarms is pleased to announce the launch of our new Customer Portal. Features View Alarm History You can drill into your alarm history and view the decisions taken...

Security Advisory Support

Security Advisory Support

Signing up for ProTELEC TextAlert is free and easy! To sign up for TextAlert follow the instructions below:   Step 1: Sign in to your account through our web portal - Client Login. You can access the Customer Portal as you used to – from the Customer Login tab on...

Imposter Alert – Beware of Scams

It has been reported to us that individuals are presenting themselves to people’s homes as ProTELEC employees who are not ProTELEC employees. The representatives claim to represent ProTELEC and tell customers that they have a system upgrade to install at their...

CHECKMATE – WINNER OF BEST LONE WORKER MONITORING

2017 WINNER OF BEST LONE WORKER SOFTWARE/SOLUTIONS We are honoured that The Canadian Occupational Safety 2017 Readers’Choice awards has recognized CHECKMATE as the best lone worker software/solutions. We take pride in providing a service that helps protect lone...

InTouch Text Notifications: Coming Soon

Stay InTouch Our InTouch Text Notifications service will replace our existing InTouch App and will be available to all ProTELEC customers no matter what kind of system you have. InTouch Text Notifications are a convenient and quick way to receive notifications....