When Telecom Networks Are Down, Is Your Security System Still Operational?

When Telecom Networks Are Down, Is Your Security System Still Operational?

The recent Rogers internet and cellular outage in Canada has been more than an inconvenience. It is also a stark reminder of our risky dependence on unreliable communications infrastructure. Security alarms and property monitoring services are also at-risk during a telecom outage.

It is important to have redundant lines of communication for alarm security systems to function properly. Monitored surveillance video and other proactive commercial security tools depend on reliable communication systems.

Solving The After-Hours Customer Service Problem

Solving The After-Hours Customer Service Problem

Are calls to your business being answered after-hours? Is the right information getting to the right people on time? Since launching our After-Hours Call Centre services last year, we’ve seen firsthand how much it can improve an organization’s customer service...

Announcing a new Service Request Process for ProTELEC Customers

Announcing a new Service Request Process for ProTELEC Customers

Customers can access the new service request form by clicking the Service Request button at the top our website, or the service request form URL can be bookmarked in a web browser. We encourage business Owners and Security Managers to share the link with any other members of their team who may need to use the form.

Access Control For Freight Facilities And Trucking Yards

Access Control For Freight Facilities And Trucking Yards

Trucking yard management for shipping and transport companies comes with many security concerns and challenges. From controlling property access, to managing the movement of assets throughout the freight yard, there are several aspects of yard security and efficiency to consider.

At the end of the day, does your yard management team know which drivers exited the yard, with which trailers, and when they left the property?

More Than Just Alarms

More Than Just Alarms

For over 50 years ProTELEC has been an industry leader in safety and security, building on our extensive experience to deliver the best monitoring services and most innovative solutions. As one of Canada’s largest independent commercial security companies we are able to provide products and services to meet a full range of property and commercial security concerns.